{"id":28785,"date":"2024-09-30T06:13:28","date_gmt":"2024-09-30T06:13:28","guid":{"rendered":"https:\/\/www.emmaginer.com\/?p=28785"},"modified":"2024-09-30T06:17:09","modified_gmt":"2024-09-30T06:17:09","slug":"persones-i-processos","status":"publish","type":"post","link":"https:\/\/www.emmaginer.com\/ca\/persones-i-processos\/","title":{"rendered":"Persones i processos"},"content":{"rendered":"<p>Abans de l\u2019estiu vaig viure la cara i la creu d\u2019un proc\u00e9s de facturaci\u00f3 amb dos clients. El client \u201ccara\u201d era nou i, abans de realitzar el servei, la persona que s\u2019havia d\u2019encarregar de gestionar la meva factura em va contactar, em va explicar el proc\u00e9s de facturaci\u00f3, es va disculpar perqu\u00e8 era molt complex i, amb una amabilitat exquisida, em va acompanyar, a trav\u00e9s de diversos mails, durant tot el cam\u00ed de donar-me d\u2019alta com a prove\u00efdora, amb totes les signatures i documents que calia. El client \u201ccreu\u201d era un cas diferent: tenia pendent pagar-me una factura d\u2019una sessi\u00f3 que havia realitzat feia mesos. En el seu moment, quan vaig enviar la factura mesos enrere, em van confirmar la recepci\u00f3 per mail i no em van demanar res m\u00e9s, de manera que vaig assumir que comen\u00e7aven les gestions per a pagar-la. Passats m\u00e9s de sis mesos, els vaig contactar per mail per a saber l\u2019estat de la factura. La persona que a priori era la responsable de gestionar-la mai no em va contestar cap dels mails que li vaig enviar (un per setmana, durant diverses setmanes) i quan, preocupada pel <em>ghosting <\/em>que estava rebent, vaig contactar directament amb la persona que havia contractat el meu servei (que no era la mateixa que gestionava la factura), em va parlar de \u201ctemes amb processos interns\u201d i ella mateixa es va encarregar de gestionar el\u00a0 pagament tot seguint un proc\u00e9s paral.lel. Mai no vaig saber per qu\u00e8 la factura no s\u2019havia pagat en el termini adequat ni si jo hauria d\u2019haver fet alguna altre tr\u00e0mit. L\u2019aprenentatge de tot plegat \u00e9s <strong>que hi ha gent que fa que les coses passin MALGRAT els processos i\u00a0 gent que, simplement, s\u2019amaga darrere els processos i no es molesta a actuar<\/strong> (ni a respondre els mails dels prove\u00efdors).<\/p>\n<p>Tots ens hem queixat infinites vegades del processos i de les eines. Jo la primera. Segons Jung, tinc una tend\u00e8ncia cap a l\u2019extroversi\u00f3 i l\u2019emoci\u00f3 que em fa sentir cert rebuig cap a tot all\u00f2 procedimentat. Tanmateix, reconec que, arribat el moment, establir un proc\u00e9s o implementar una eina determinada pot ser de gran ajut a una organitzaci\u00f3. Per\u00f2 estarem tots d\u2019acord que <strong>dissenyar bons processos o implementar eines i softwares realment \u00fatils i f\u00e0cils de fer servir \u00e9s encara una de les assignatures pendents del complicat m\u00f3n <em>corporate<\/em> actual<\/strong>. Precisament per aix\u00f2 <strong>no tinc gaire expectatives dels processos ni de les eines, pero s\u00ed que en tinc de les persones que els fan servir.<\/strong> Potser no tens opci\u00f3 a NO FER SERVIR aquell proc\u00e9s o eina, per\u00f2 s\u00ed que la tens <strong>de decidir com fer-lo servir o com anticipar-te als problemes per a que al final aconsegueixis un resultat positiu i que les coses tirin endavant<\/strong>. Quan veig <strong>persones que arronsen les espatlles i fan que les limitacions de processos i d\u2019eines siguin la seva excusa per a que les coses no passin penso en el cost enorme, tant econ\u00f2mic com reputacional, que representen per a la seva organitzaci\u00f3.<\/strong> I tamb\u00e9 penso que deu ser terrible pels companys treballar amb alg\u00fa aix\u00ed.<\/p>\n<p>Tal com estan les coses actualment,<strong> les organitzacions no haurien de permetre\u2019s tenir persones que no fan servir el cervell mentre treballen i que pensen que la seva feina \u00e9s cenyir-se al proc\u00e9s. <\/strong>B\u00e9, tampoc haurien de permetre\u2019s tenir processos mal dissenyats. Per\u00f2 aix\u00f2 ja \u00e9s un altre post.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Abans de l\u2019estiu vaig viure la cara i la creu d\u2019un proc\u00e9s de facturaci\u00f3 amb dos clients. El client \u201ccara\u201d era nou i, abans de realitzar el servei, la persona que s\u2019havia d\u2019encarregar de gestionar la meva factura em va contactar, em va explicar el proc\u00e9s de facturaci\u00f3, es va disculpar perqu\u00e8 era molt complex [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":28783,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[154],"tags":[],"class_list":["post-28785","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Persones i processos - Emma Giner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.emmaginer.com\/ca\/persones-i-processos\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Persones i processos - Emma Giner\" \/>\n<meta property=\"og:description\" content=\"Abans de l\u2019estiu vaig viure la cara i la creu d\u2019un proc\u00e9s de facturaci\u00f3 amb dos clients. 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