{"id":26115,"date":"2021-09-11T13:54:05","date_gmt":"2021-09-11T13:54:05","guid":{"rendered":"https:\/\/www.emmaginer.com\/empezar-la-casa-por-el-tejado\/"},"modified":"2021-10-03T14:20:09","modified_gmt":"2021-10-03T14:20:09","slug":"empezar-la-casa-por-el-tejado","status":"publish","type":"post","link":"https:\/\/www.emmaginer.com\/ca\/empezar-la-casa-por-el-tejado\/","title":{"rendered":"Comen\u00e7ar la casa per la teulada"},"content":{"rendered":"<p>Aquest estiu he estat treballant en un cas d\u2019arquitectura organitzacional on una empresa, acompanyada d\u2019un grup de consultors \u201ctradicionals\u201d, intentava resoldre un problema operacional redissenyant el seu organigrama. Curiosament, en comptes d\u2019anar a l\u2019operativa<!--more--> per a veure qu\u00e8 passava exactament com a primer pas per a trobar la soluci\u00f3 m\u00e9s adequada, pretenien resoldre el tema sense haver posat un peu al terreny i fent una reorganitzaci\u00f3 dels departaments d\u2019estrat\u00e8gia, cosa que estava provocant un coll d\u2019ampolla important. Afortunadament, la situaci\u00f3 es va solucionar tot aplicant un dels meus principis preferits del Toyota Production System: el <em>genchi genbutsu<\/em>, o, dit d\u2019una altra manera, anar a veure per un\/a mateix\/a la font del problema per a con\u00e8ixer de deb\u00f2 la situaci\u00f3 real i trobar la solucio m\u00e9s adient.<\/p>\n<p>S\u00ed, s\u00f3c conscient que la narrativa empresarial dels 90 ha magnificat el concepte \u201cestrat\u00e8gia\u201d per\u00f2, si deixem enrere l\u2019univers te\u00f2ric, veurem que <strong>intentar arreglar situacions de la operativa amb una mirada simplemente estrat\u00e8gica i sense fer cas de l\u2019entorn operacional \u00e9s com comen\u00e7ar una casa per la teulada.<\/strong> Un dels terribles efectes que provoca aquest <em>modus operandi<\/em> \u00e9s que <strong>es comencen a crear pegats des dels serveis centrals (en forma de noves posicions i rols de management, b\u00e0sicament) que deriven en organigrames impossibles, rols duplicats, p\u00e8rdua d\u2019eficiencia i desconnexi\u00f3 entre els equips d\u2019operativa, t\u00e0ctica i estrat\u00e8gia<\/strong>, que acaben parlant idiomes diferents. Tot aix\u00f2 sense comptar que, al final, <strong>acabem tenint m\u00e9s gent fent \u201cestrat\u00e8gia\u201d que gent fent que les coses passin. <\/strong><\/p>\n<p>Considerar l\u2019estrat\u00e8gia quelcom m\u00e9s important que l\u2019operativa correspon a la mentalitat de finals del segle passat on encara es bellugen moltes organitzacions. <strong>Tothom vol ser \u201cestrat\u00e8gic\u201d sense con\u00e8ixer les operacions ni el dia a dia dels equips de la primera l\u00ednea.<\/strong> Naturalment, tota organitzaci\u00f3 necesita estrat\u00e8gia (\u00e9s a dir, l\u2019equip que determina el \u201cqu\u00e8\u201d), per\u00f2 tamb\u00e9 t\u00e0ctica (qui determina el \u201ccom\u201d) i operacions (qui fa que les coses passin i fa que els <em>postits<\/em> esdevinguin realitat). De fet<strong>, si pensem quin de tots aquests equips est\u00e0 en contacte directe amb la comunitat de clients finals (que s\u00f3n qui, al cap i a la fi, decideixen si compren o no els serveis o productes que ven aquesta empresa), veurem que \u00e9s, precisamente, l\u2019equip operacional<\/strong>. I tamb\u00e9 \u00e9s en aquest equip <strong>on trobem gran part del client intern de la organitzaci\u00f3 (\u00e9s a dir, les persones que hi treballen).<\/strong> Aix\u00ed doncs, les operacions s\u00f3n l\u2019alfa i l\u2019omega de tota iniciativa que vulgui dur a terme l\u2019estrat\u00e8gia. <strong>Qualsevol projecte que s\u2019intenti fer sense comptar amb l\u2019equip operacional (\u00e9s igual si parlem de canvi cultural, d\u2019experi\u00e8ncia de client o d\u2019innovaci\u00f3) t\u00e9 alt\u00edssimes probabilitats de fracassar, per m\u00e9s prestigi que tinguin les persones expertes o les entitats que hi participin<\/strong>. De fet, quants i quants projectes que queden perfectes en un powerpoint o en un document d\u2019una consultora fan aig\u00fces quan arriba el moment d\u2019accionar-los al cor del negoci?<\/p>\n<p>Aix\u00ed doncs, <strong>des de la teulada els fonaments no es veuen i, per tant, no es poden arreglar.\u00a0 Deixem de construir teulades pensant que aix\u00f2 ens resoldr\u00e0 els problemes dels fonaments. <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Aquest estiu he estat treballant en un cas d\u2019arquitectura organitzacional on una empresa, acompanyada d\u2019un grup de consultors \u201ctradicionals\u201d, intentava resoldre un problema operacional redissenyant el seu organigrama. Curiosament, en comptes d\u2019anar a l\u2019operativa<\/p>\n","protected":false},"author":3,"featured_media":26106,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[154],"tags":[1324,1125,1200,1325,1089,851,456,1326],"class_list":["post-26115","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies","tag-genchigenbutsu-ca","tag-neworganisations-ca","tag-neworganisations-2-ca","tag-operations-2-ca","tag-peopleandorganisationrocks-ca","tag-powertothepeople-ca","tag-sexyhr-ca","tag-tps-ca"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comen\u00e7ar la casa per la teulada - Emma Giner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.emmaginer.com\/empezar-la-casa-por-el-tejado\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comen\u00e7ar la casa per la teulada - Emma Giner\" \/>\n<meta property=\"og:description\" content=\"Aquest estiu he estat treballant en un cas d\u2019arquitectura organitzacional on una empresa, acompanyada d\u2019un grup de consultors \u201ctradicionals\u201d, intentava resoldre un problema operacional redissenyant el seu organigrama. 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